Although RtoR’s Directory of Family-Endorsed Providers focuses on the northeastern states of New York, New Jersey, Connecticut and Massachusetts, our Resource Specialists receive calls from people across the nation looking for help for a loved one with a mental health concern.
A website’s reach does not stop at the state line. At rtor.org we try to make sure that all callers have the opportunity to talk with a live person who can help them identify and connect with the relevant services in their own community. For those callers who live outside our service region, a nationwide service called 2-1-1 may be the solution.
According to the national website, “2-1-1 is a free, confidential referral and information helpline and website that connects people from all communities and of all ages to the essential health and human services they need, 24 hours a day, seven days a week.” This service is available in all 50 states, and Washington DC and Puerto Rico, with 92.6% of Americans living within its reach.
Callers to the 2-1-1 phone line will speak with a community resource specialist who can help them connect with local organizations providing critical services in the broad categories of:
- Health & Mental Health
- Human Trafficking
- Crisis & Emergency
- Disaster Assistance
- Housing & Utilities
- Jobs & Support
- Reentry for Ex-Offenders
2-1-1 is such a useful and accessible resource, it is surprising that more people are not aware of it. The Resource Specialists of RtoR.org provide a personalized service to families looking for vetted mental health resources in the NY-NJ-CT-MA region. When people call from outside that region or when they have a need that cannot be met a provider in our Family-Endorsed Directory, we often refer them to 2-1-1.
Specific services provided by 2-1-1 differ from state to state. In Connecticut, where RtoR.org is based, 2-1-1 provides a mobile outreach service for children in mental health crisis and coordinates the housing referral process for the homeless. Other states offer other unique services, but most state 2-1-1 lines help with connections to the following:
- supplemental food and nutrition programs
- shelter and housing options and utilities assistance
- emergency information and disaster relief
- employment and education opportunities
- services for veterans
- health care, vaccination and health epidemic information
- addiction prevention and rehabilitation programs
- reentry help for ex-offenders
- support groups for individuals with mental illnesses or special needs
- a safe, confidential path out of physical and/or emotional abuse
To contact 2-1-1 in your state, simply dial the numbers 2-1-1 from any phone, or go to www.211.org
Please note: 2-1-1 helplines are operated independently in each state and have no affiliation with www.RtoR.org or its sponsor, Laurel House, Inc. The information in this article is offered as a service to our users, and is not an official endorsement of 2-1-1 or any of its affiliates.
Throughout the month of May, RtoR.org will release a daily Post
of the Day in observance of Mental Health Awareness Month
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