Frequently Asked Questions
About Our Services

www.rtor.org is a gateway website that helps families find resources and support for loved ones experiencing problems of mental health. We offer families guidance, support and information on the best practices and providers in recovery-oriented mental health care.

The letters in our website name stand for “Resources to Recover.” That is the name of our initiative to help families find resources for the treatment, support and recovery of loved ones with mental health conditions.

rtor.org promotes positive lifetime outcomes for people living with mental illness by building on the natural strengths and expertise of families.

Yes. In addition to the information on this website, our clinical Resource Specialists assist families and their loved ones to connect with “resources to recover,” such as doctors, therapists, hospitals, residential support, and treatment programs. Our focus is on the Northeast region, but Resource Specialists are available by email or phone to help families living anywhere in the United States. There is no charge for this service.

Users of this website can request free personalized support from a Resource Specialist by sending us an email at help@rtor.org, or by calling us at (203) 724-9070. A Resource Specialist will respond within one business day, Monday through Friday, to set up a phone appointment. Please note that this is not an emergency or crisis service (if you or someone you know is experiencing a mental health crisis or other emergency, call 9-1-1 or the appropriate crisis intervention service in your community). To contact a Resource Specialist now, click here.

No. We do not charge users for the services of our Resource Specialists. Providers listed in our Directory of Family-Endorsed Providers and any other providers referred by a Resource Specialist may charge you for their services. However, we do not receive any fees or commissions for making a referral. Nor do featured providers pay to be listed in the Directory.

All users of www.rtor.org living within the United States are eligible for this free service. Our focus is on helping people with mental health disorders and co-occurring substance use disorders. Resource Specialists are not able to provide help or information related to developmental disorders, dementia, neurological disorders, or traumatic brain injury. Users of this website may contact a Resource Specialist on behalf of themselves, or of a family member, friend, or acquaintance.

No.  We are unable to monitor and respond to comments on our website, emails, or phones calls on a 24-hour basis.  If you or someone you know is experiencing a mental health crisis or other emergency, call 9-1-1 or the appropriate crisis intervention service in your community.  For information on utilizing mental health crisis services you can visit our webpage on What to Do in a Crisis.


This website and all related services of rtor.org are provided by Laurel House, Inc., a nonprofit organization, 501 (c)(3), based in Stamford, CT.  All costs of running www.rtor.org and its services are covered by private funding from designated grant awards and donations made to Laurel House, Inc.

Yes.  This website is a free service of Laurel House, Inc. If you would like to make a tax-deductible donation to support www.rtor.org and the services of the Resource Specialist, you can do so on the Laurel House Donations webpage.

The best way for you to support this initiative, and help other families affected by mental illness, is by telling a friend about our service and by recommending an exceptional mental health professional or organization to be featured in our Directory of Family-Endorsed Providers.  All communication regarding the nomination of Family-Endorsed Providers is strictly confidential and your anonymity is assured.  For more information or to make a nomination, please visit our Nominate a Provider webpage.

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